Choosing a provider is one of the most important decisions a family or case manager makes. The questions below are designed to help you evaluate any agency honestly — including Servants Mission. Good providers welcome scrutiny. The answers reveal more than the brochure does.
Questions About Staffing
- What is your staff-to-individual ratio?
- How do you handle staff turnover? What is your average staff tenure?
- Are individuals assigned consistent staff, or does staffing rotate frequently?
- What happens when a primary staff member is unavailable?
Questions About Documentation
- How do you document services and communicate with case managers?
- How quickly do you respond to MCO requests and authorizations?
- What happens if a service cannot be delivered as authorized?
Questions About Fit and Capacity
- What types of support needs does your agency specialize in?
- Do you have current capacity, or is there a waitlist?
- How do you assess whether an individual is a good fit for your model?
Questions About Communication
- How will we hear from you if something changes?
- Who is the primary point of contact for families and case managers?
- What is your process when a concern or incident occurs?
There are no wrong answers to these questions — but vague answers are worth noting. A provider who is thoughtful about fit, staffing, and communication is more likely to offer the stability that long-term support requires.
Want to Ask Us Directly?
We're happy to answer any of these questions about how Servants Mission operates — before you submit a referral, before you commit to anything. A good fit matters to us as much as it does to you.
Ask Us Directly